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Software Support Specialist

Blue Marble Geographics

Location22 Carriage Ln, Hallowell, ME 04347+ Leaflet | OpenStreetMap contributorsBenefitsPulled from the full job description401(k)401(k) matchingDental insuranceHealth insurancePaid time offIndeed’s salary guideNot provided by employer$42.4K – $53.7K a year is Indeed’s estimated salary for this role in Hallowell, ME.Report inaccurate salary

Blue Marble is looking for a software support specialist to join our technical support team. The ideal candidate will have experience in software customer support, including troubleshooting customer issues, software testing, and customer training. The software support specialist will contribute to Blue Marbles growth by:

offering timely and accurate technical support to customers worldwide, including guidance on how to install the software, answering general product inquiries, investigating reported bugs, and more;
continuously testing our products and reporting issues to the quality assurance team;
periodically assisting the sales team with product demonstrations for potential new customers; and
participating in product training sessions for new customers.

Position Requirements

A bachelors degree or higher in computer science, geography, or applied environmental sciences (preferred, but different technical degrees with a GIS component will be considered);
experience in software customer support, including troubleshooting customer issues, software testing, and customer training;
proven understanding of GIS, mapping and coordinate systems; and
a willingness and ability to travel for trade shows and customer training sessions both nationally and internationally.

Preferred Qualifications

Proficient use of GIS software such as Global Mapper, ArcGIS, QGIS, or others;
experience with software product lifecycle and quality assurance;
dexterity to handle multiple technical support tickets;
readiness to learn the latest products features and stay on top of the latest trends;
resourcefulness to diagnose customer technical issues and propose practical solutions;
excellent communication, presentation, and interpersonal skills;
a strong sense of project ownership; and
the ability to work effectively in a fast-paced, changing, and challenging environment.

This position offers an exciting opportunity for candidates who wish to:

offer technical support for a portfolio of GIS and geodetic products that help solve real-life challenges around the world;
hone their GIS skills by working collaboratively with a team of highly qualified professionals; and
have the opportunity to travel domestically and abroad, representing Blue Marble at conferences, trade shows, and product training sessions.

About Blue Marble Geographics
Blue Marble Geographics is a GIS and geodetic software development company that provides cutting-edge yet accessible products designed for both novice and experienced geospatial professionals. For nearly three decades, the companys products have been used and trusted by organizations around the globe including government agencies, universities, and Fortune 500 companies.
Blue Marbles expertise spans a broad spectrum of the geospatial technology sector with a particular focus on coordinate conversion, lidar and photogrammetric point cloud processing, geospatial software development, and user-driven product development.
Blue Marbles products include Geographic Calculator, the industry standard for precise spatial data conversion and advanced coordinate system management; Global Mapper, an all-in-one GIS application with a comprehensive array of data processing and analysis tools; and Global Mapper Pro, a suite of powerful tools for editing and processing lidar and photogrammetric point clouds from drone-captured images. All of these software tools are available for desktop, cloud, mobile, or software developer toolkits.
Why you should consider joining Blue Marble Geographics
There are many reasons to join the Blue Marble Geographics team! The number one reason is the people that work here, who make our company remarkable. Our company is based in the beautiful state of Maine, and weve been around for three decades. Our employees love what they do, and because of that, they are dedicated to producing essential world-class technology. At Blue Marble, we celebrate our differences and encourage creativity, and bold new ideas.
Our employees enjoy generous benefits, including:

Health insurance (fully covered for employees)
Dental insurance
Paid time off
401k savings with company match
Casual attire
Schedule flexibility

Are you interested in joining us? Apply today!
Submit your cover letter and resume to Please include your salary requirement in the cover letter and add Software Support Specialist to your email subject line.

Contact Information

HR Administrator Email:

Please apply via email and include a cover letter. Blue Marble Geographics is an equal opportunity employer.

Blue Marble Geographics 22 Carriage Lane Hallowell, Maine 04347 U.S.A.

Health insuranceHiring InsightsJob activityPosted 30+ days ago

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